iWall Support

These delivery terms and conditions apply to all CSE Entertainment’s (later CSE) deliveries and services. Quotation and Proforma-Invoice specify the exact content of service and products and the prices. By signing or any other way accepting the quotation or proforma-invoice customer also accepts these terms and conditions.

1. INSTALLATION

CSE’s delivery and installation prices are defined on the quotation or on the proforma invoice. In an event where delivery and installation prices could not be determined before the shipment or installation CSE shall invoice the cost afterward with the cost that occurred.

Order is confirmed once the customer has signed or any other way accepted the quotation and/or if required by the payment terms, made a deposit defined on the quotation or in a proforma invoice. Delivery time will be confirmed after the order confirmation; generally, delivery time varies between 2–8 weeks after the confirmed order date.

Delivery times given before the confirmed order are not binding and therefore are only estimations. Terms of delivery if not defined in the quotation is CPT Carriage Paid To (named place of destination) Incoterms 2020. Delivery and installation shall be managed by CSE or CSE’s authorized partner.

Delivery and installation cover only delivery to the location and installing the CSE product(s). For any other tasks at a location such as clearing the space by moving items from the way of installation, and waiting times for necessary utilities needed for installation, CSE has the right to charge 70 USD / hour.

The customer must check and comply with the product(s) electricity requirements before installation; at least one power socket 230V/50Hz is needed for each product. The product(s) also requires an internet connection to work. The license of the product(s) will automatically expire in a month of offline use, and the product(s) will become unusable until the internet connection is active on the product(s).

CSE can supply a mobile 4G internet connection on request. 4G modem and the sim-card monthly fee is 149,00 USD/month for a minimum 12-month subscription.

2. PAYMENT

If payment terms are not marked on the quotation or proforma invoice, these payment terms shall be used:

Payment terms for small orders and first-time orders are 100% Payment in Advance (PIA) to confirm the order, and for larger orders (+100.000 USD) or recurrent orders, CSE offers payment terms:

• 20% in advance to confirm the order,
• 50% prior shipment, and
• 30% Net 30 days after the delivery.

All payments shall be made according to the ACH information listed below. CSE shall be informed in advance in case any other method or account is used for payment.

Domestic USA payments
Beneficiary Name: CSE Entertainment Inc.
Account Number: 9801105553
Beneficiary Address: 8 The Green # 7107, Dover, DE 19901

Receiving Bank Details
ABA Routing Number: 084106768
Bank Name: Evolve Bank & Trust
Bank Address: 6070 Poplar Ave, Suite 200 Memphis, TN 38119

CSE Entertainment Inc. International Wire Details
Important. To successfully send a wire: use Evolve Bank & Trust details in the beneficiary (recipient) field use CSE Entertainment Inc.’s details in the reference field

Receiving bank
SWIFT / BIC Code FRNAUS44XXX
Remove the trailing XXX if you are asked for an eight-digit code
Bank Name: First National Bankers Bank
Bank Address: 7813 Office Park Blvd Baton Rouge, LA, 70809, USA

Beneficiary
IBAN / Account Number: 084106768
Beneficiary Name: Evolve Bank & Trust
Beneficiary: Address 6070 Poplar Ave, Suite 200 Memphis, TN 38119, USA
Reference field: Account 9801105553 for CSE Entertainment Inc. at Evolve Bank & Trust

Credit card payments are available upon request.

Limit of liabilities

CSE shall not be liable for any loss, damage, or injury of any kind whatsoever caused to the Customer, its property and/or equipment of the Customer, to any other person or to the property and/or equipment of any other person arising from or relating to:

• a misuse of the product;
• a failure to provide the services;
• the unavailability of the services or the product;
• mechanical failure of the product(s);
• any defect in the services or the product(s);
• any asserted or established violation of legal requirements relating to the safe use of the product(s);
• the customer’s use or operation of the product(s);
• a failure by CSE to deliver or supply the product(s), except to the extent that such loss, damage, or injury is caused by any breach of contract or negligence on the part of CSE or its agents or servants.

CSE’s product liability is limited to product repairments maximum. CSE is not responsible for damages or loss of income caused by delayed delivery or in case of breakage of the product.

3. WARRANTY

CSE’s products have one (1) year warranty starting from the day of installing the product unless otherwise agreed in writing.

Warranty applies only to material and manufacturing defects. The warranty does not cover defects caused by misuse or natural wearing. The warranty does not cover work or traveling expenses related to repairment or replacement. CSE is not liable for indirect costs caused to the customer. For warranty reasons, the condition of the product must be checked at the time of its arrival, and all defects or errors must be reported to CSE at once.

During the 12-month warranty period, all problems noticed must be reported immediately at support@cse.fitness to start the warranty repair/replacement process.

Warranty exceptions

• iWall and rehabWall motion sensor has a 6-month warranty
• iWall game mat has a 6-month warranty.
• runBEAT-treadmill’s wearable parts (such as bearings and belt) have a 6-month warranty.
• rehabWall VR glasses have a 6-month warranty.
• rehabWall-balance board has a 6-month warranty.
• iWall floor tapings have no warranty. Wearing of the tapes depends on floor materials, cleaning methods, etc. In case needed floor tapes can be ordered from CSE according to the o spare part price list.
• Coin acceptors and NAYAX payment modules do not have a warranty.

The warranty does not cover the repair of a defect, or broken product(s) that has been caused by:

• Neglects on use, maintenance, or cleaning instructions or damages caused by misuse of the product
• Damages to the product caused by vandalism.
• Damages caused by flood, fire, earthquake, or any other similar disasters.
• Damages caused by natural wearing or aging such as cosmetic damages, scuffing of the monitors, etc. The warranty does not apply to defects that are irrelevant to the product’s functional condition, such as aesthetic defects.

The warranty is voided if:

• Product is installed outside of normal indoor conditions. The products are designed for indoor use only and must not be exposed to water or high humidity. Normal product operating temperature is 59-77 Fahrenheit.
• Installation, maintenance, repair, modification, and product relocation performed by others other than CSE or an authorized CSE partner or by the customer without CSE written consent and remote support.
• Customer has made changes to the product, such as disconnecting wires, modifying the casing, and removing the product logos without the written consent of CSE.
• Negligence in complying with the product’s weight restrictions (with runBEAT treadmills and cycloBEAT bikes the maximum user weight is 354 lbs.) or use requirements (the product has been exposed to extreme temperature or environmental conditions or their rapid changes, corrosion, oxidation or, for example, splashes of water, moisture, food or drink or the effects of chemical substances).

4. CSE SUBSCRIPTION

Each CSE product includes a mandatory subscription service. With the CSE Subscription service, CSE can provide remote support globally and future development of the product(s).

CSE Subscription service monthly fees are:

• iWall, tapWall, cycloBEAT, runBEAT, groupBEAT 49,90 USD / month
• rehabWall 199,90 USD / month.

Subscription is charged automatically from a credit card via PayPal. Invoicing options for prepaid subscription options are annual, or multi-annual (max five years).

CSE Subscription service includes:

• Product license which includes all current and future game content and software updates.
• Telephone and WhatsApp support
• Remote login to the product(s) and remote support service.
• Automatic system failure diagnostics, which recognizes certain failure situations and reports those automatically to CSE’s support team.
• Access to CSE Partner Portal where the operator can manage and personalize the products (for example choose available game content and view product’s usage data).

CSE reserves the right to make changes to CSE Subscription service content and pricing during the contract period. In cases of changes, CSE will inform the customer about incoming changes.

5. VALIDITY

These terms of delivery apply to all purchase contracts starting from October 15th, 2022, and remain effective until further notice or update.

6. OBLIGATIONS

CSE’s obligation is to provide product care and maintenance remotely and via email and phone. Response time for issue diagnostics is usually 24 hours during normal business days. Maintenance work will be handled during CSE’s normal office hours (business days from 9 am until 4 pm. UTC +2 (in summertime UTC +3).

The customer’s responsibility is to ensure proper use and frequent maintenance of the product.

7. CHANGES TO TERMS AND CONDITIONS

The customer is informed about the changes and updates to these terms and conditions via email or at the appendix of an invoice. Any disagreements about these terms and conditions will be handled in the district court of Kajaani, Finland.

8. CONTACT INFORMATION TO THE SUPPORT AND CUSTOMER SERVICE TEAM

Support and customer service contact details:

email: support@cse.fitness,

phone: +358400152510 (also WhatsApp)
and secondary phone: +358 04285757

9. MAINTENANCE SERVICE PRICING

Services provided outside of the warranty or standard CSE Subscription service are charged to actual work hours used and possible spare parts purchased. During the warranty period, services that are not included in the warranty will be charged accordingly:

• Support at customer’s location 70,00 USD / hour
• Remote phone or video call support 70,00 USD / hour
• Travel expenses: according to actual costs
• Other expenses: (spare parts and delivery costs according to actual costs

10. TERMINATION OF MAINTENANCE SUBSCRIPTION

In case the product(s) are no longer in use, the CSE subscription can be terminated by notifying in writing to invoicing@cse.fitness no later than (1) month before the start of the next invoicing period.

CSE has the right to terminate the contract with prior notice of three (3) months. CSE has the right to close the use of the product if the customer has not paid the subscription despite at least two written notices and/or payment reminders. CSE products cannot be used without an active CSE Subscription.

11. TRANSFERRING THE SUBSCRIPTION

The CSE Subscription service is automatically transferred to the next owner of the product without any further notice. In the event the original customer is selling the product to the next one, it is the original customer’s responsibility to inform the new customer about the mandatory subscription and obligations stated in these terms and conditions.

CSE must be informed about the product owner change in a reasonable time. Note that products under warranty can only be relocated and installed either by CSE or CSE’s authorized personnel.

12. TERMINATION AND LIABILITY TO COMPENSATE

If the payment of the product(s) is not completed to the CSE within the agreed payment schedule and payments have been delayed for more than a month, CSE has the right to terminate the sales order or part of the sales order for which the customer has not yet received the goods. CSE also has the right to cancel the deliveries when based on the customer’s notification or otherwise, it is obvious that the payment will be significantly delayed.

CSE has the right to cancel the sales order without any compensation if the importation, logistics, or subcontracting of the goods or services becomes impossible or substantially more expensive than at the time of the sales order.

A reasonable delay in the delivery of the product does not entitle the customer to cancel the order without compensation. If the customer cancels the order before the product or products are installed, the seller has the right to charge 30% of the total sales order total as damages.

13. Force Majeure

Neither Party to these terms and sales orders shall be deemed to be in breach of these terms or otherwise liable to the other as a result of any delay or failure in the performance of its obligations hereunder if and to the extent that such delay or failure is caused by any circumstances not foreseeable at the date of the sales order and not within the reasonable control of the Party in question including, without limitation, any act of God, destruction of premises, war, riot, fire, explosion, flood, pandemic, action by governmental authority or industrial action and the time for performance of the relevant obligation(s) shall be extended accordingly.